Refund policy
We are committed to delivering quality products to our customers. In the rare event that you receive a damaged, defective, or incorrect item, an unboxing/opening video is mandatory to process any exchange request. The video must clearly show the sealed package being opened and the condition of the product upon receipt.
We offer exchange only, and requests must be raised within 3 days of delivery. After this period, exchange requests cannot be accepted.
Please note that we do not offer returns or refunds under any circumstances. Only eligible defective, damaged, or incorrect products will qualify for an exchange after verification by our team.
For assistance, please contact our customer support team with your order details and the required opening video within 3 days of receiving your order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at priyatamaboutiquesupport@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at priyatamaboutiquesupport@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
At our brand, customer satisfaction is important to us. However, we maintain a strict No Refund Policy. Once an order has been placed and confirmed, it cannot be cancelled, returned, or refunded.
In case you receive a damaged, defective, or incorrect product, an unboxing/opening video is mandatory for verification. Eligible issues must be reported within 3 days of delivery, and only an exchange will be provided after approval by our quality team.
Please note that refunds will not be issued under any circumstances, including change of mind, dislike of the product, incorrect selection, or delays caused by third-party courier services.
By placing an order on our website, you acknowledge and agree to our No Refund, Exchange Only Policy, please contact us at priyatamaboutiquesupport@gmail.com.